Professional Services and consulting organisations are often quite proud of the technical expertise of their personnel—and deservedly so. It is common to hear things such as “Kelly is the best technical architect—there is nothing she cannot do with this product.” At the same time, how many of us have seen situations where the great technical resource:
- Rubs the client the wrong way?
- Does not proactively close out issues with a client?
- Cannot seem to effectively communicate key messages?
- Avoids identifying up-sell opportunities?
In this white paper, we will explore what the PS organisation can do to enhance the “soft skills” of its PS practitioners, leverage OpenAir to identify the appropriate resources, and ultimately drive more value to both the client and the PS organisation.