Ensuring Success with NetSuite

A Successful NetSuite project is the result of the combined effort of your team, and your NetSuite Partner's team. At PKF Digital, we a dedicated to ensuring that our clients get the maximum return on investment after choosing to upgrade to the world's #1 Cloud based ERP.

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NetSuite Success

The success of your NetSuite project is what matters, and a huge part of that hinges on the skills and experience of the delivery team and adopting project processes that suit your business

Choose a partner that doesn't silo sales, delivery & support
Partner with experts who share your definition of success
Measure the outcomes throughout the process and at the end

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Define Success, NetSuite Success

One of the key differences with doing business with PKF Digital is that we strive for your success as our customer from the first engagement. This difference is a reflection of the PKF Digital way of helping our customers flourish because we see our business as helping you choose and implement, rather than selling you a solution.

It may not seem much of a difference, but it really is. It's a world away from separate processes run by separate departments in sales, delivery and support with separate objectives: get you to buy, get you to a “live” system as soon as possible, and then quickly move you to a support organisation to answer any further queries or problems. All of these are focused on the selling organisation rather than on you the buyer and your problems, opportunities and ultimately your successful project.

Experience matters

We have been assisting people to buy ERP for over 20 years and in that time we have learnt a lot, and have also a lot more experience in observing how people buy. On average we’ve been involved in around 20 per year as well as being involved in half that amount of organisations who bought from someone else and used us for support. In our NetSuite lifetime that’s over 600 organisations we’ve interacted with in their buying process.

We also observe that even with all the information available via a google search, the process of buying can be daunting, and add in the complexity of adopting or replacing an accounting/ERP system and that’s not easy.

Outcomes measured

We have refined our approach: Success is defined as you reaching the project business outcomes that caused you to look at the NetSuite - or alternative ERP application - project in the first place.

So beginning with the end in mind means we can more helpfully align to support your goals, and in our experience being straightforward in our focus on your needs means a successful project is more likely - after all that’s what we both want. And if you’re successful, then you’re more likely to recommend us or help us in being a reference in the future.

We Prioritise Your Needs

Choose to work with a NetSuite partner that prioritises your success.
We at PKF Digital have the experience, expertise and process needed to bring your business live on a modern cloud-based business management platform like NetSuite.

This means we take a holistic and customer-centric approach to every project we undertake. We work closely with you to understand your business goals, processes and pain points. We then configure NetSuite to best address the unique requirements of your various team members and business departments.

We also provide on-going support and advice to ensure you get the most out of your NetSuite investment long after go-live.

Prioritising You During the your Selection Process

The traditional ERP selection process is generally painful, long and drawn out. It often starts with a hard sell from an eager sales rep who is more interested in hitting their quarterly targets than understanding your specific business needs. At PKF Digital, we take a different approach. We begin by trying to understand your business goals and the specific challenges you are facing. We then carry out a comprehensive business assessment to see if NetSuite is the right fit for your organisation.

If we believe NetSuite can help you achieve your business goals, we will provide you with a proposal outlining our findings and recommending a course of action. However, we will never try to push you into a decision you’re not comfortable with. We want you to be confident that NetSuite is the right choice for your business before moving forward.

Prioritising You During
Implementation

Once you have decided to move forward with NetSuite, we will assign a dedicated project manager to your account. This person will be your single point of contact throughout the entire implementation process. They will work closely with you to understand your business goals and ensure that the NetSuite system is configured to meet your specific needs.

We will also provide you with a dedicated support team who will be on hand to answer any questions you have and help you get the most out of your NetSuite investment. We believe that open communication is key to a successful implementation, so we will keep you updated at every stage of the process.

Prioritising You At
Go-Live

Going live with a new ERP system is a big moment for any business. At PKF Digital, we understand the importance of this milestone and we will do everything we can to ensure a smooth and successful transition. Before go-live, we will carry out comprehensive testing to ensure that all aspects of the NetSuite system are working as they should. We will also provide you with extensive training so that you and your team are confident in using the system.

On the day of go-live, we will be on hand to provide support and answer any questions you may have. We will also monitor the system closely for the first few weeks to ensure everything is running smoothly.

Prioritising You with Ongoing Account Management and Support

The focus on you and your specific needs doesn’t end there. Once we’ve helped you implement NetSuite, we provide ongoing support and advice to ensure you get the most out of your investment. You will have a dedicated customer success manager who will be your first point of contact for any questions or problems you have. We also offer training and user support to help your team members get the most out of NetSuite.

We offer a comprehensive range of support options, from ad-hoc support to pro-active managed services agreements, to ensure your team always has the support and advice they need to get the most out of NetSuite.

Interested in working with PKF Digital to ensure your success with NetSuite?

If NetSuite Success is critical to your business, then reach out to our team of experts to get started on planning your implementation. We can conduct a thorough business assessment, advise on the right NetSuite edition for your organisation, scope your implementation and support you every step of the way.