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Has Your NetSuite Implementation Gotten Off Track?

Implementing any ERP Solution is a challenging task, and sometimes things don't always go to plan. PKF are an expert NetSuite Implementation partner, and can assist you with a NetSuite Rescue Assessment, to help you understand where you project may be going wrong, and the critical steps you can undertake to ensure your long term success. 

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NetSuite Rescue

When you need an alternative view to get you back on track

  • Go for experience first. Someone who has been there & helped people like you multiple times
  • Then get your selected partner to give a no-obligation initial assessment
  • Check with references that have gone through a similar process to see how they felt
  • Use both the partner advice and the referenced customers view to determine what works best for you
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We believe you have already made the correct choice in NetSuite, but perhaps you’re not getting the best out of the platform and you want a second opinion. We’ve done this for many organisations over the years and have a tried and trusted method of going about getting you back on track.

Sometimes despite all the planning and the best of intentions your NetSuite implementation hasn’t gone quite as well as you’d thought. There may be a myriad of reasons for this however those reasons don’t really matter as what you need now is a way forward and a plan. We can help you with this.

The purpose of our business is to help businesses achieve more from NetSuite. Our philosophy is to start with understanding your business objectives and despite the shortcomings of the original implementation, this is no different. The following process is what we’d do to get your project back on track and get you the business benefits envisaged in the first place.

Obligation Free Discussion

On initial contact, we’ll sit down with you (maybe via video) to understand a bit of the background and where your problems lie. We’d then agree on what the next steps generally look like but also determine how and why you think your NetSuite project got to where it currently is. We’d then involve one of our consultants to give you a view of how we would approach your particular challenges.

Platform Review

We’d first do a review of what and where your problems lie. We need to understand what the initial objectives of the project were and how you got to where you are now. We will also look at the system configuration itself to see if there are any major obstacles to fixing it. As the final part of the review process we would return with a document comprising a set of recommendations split into:

  • Get Well Plan - recommend where we can get some quick wins to restore your faith in the system
  • Get Better Plan - follow on to recommend some harder work that will really change the business and processes for the better
  • Get Fitter Plan - finally recommendations of what should happen after the first two are complete and what this will look like.
NetSuite Support

After the Get Well Plan has been completed, we would invite you to join one of our customer service plans. This entails a set of services and outcomes that make it easy for you to budget and consume services from PKF Digital without any surprises. The number one outcome would be your success using the system.

We have three different support mechanisms that may be appropriate, you can learn more on our support pages.

What can go wrong during a NetSuite Implementation?

There are lots of potential risks and pitfalls when implementing any new business system. It’s important to understand as much as possible about these before you start so that you can avoid them. We have put together a list of the most common mistakes that we see people make when embarking on a new NetSuite implementation.


Not defining the business requirements upfront

This is by far the most common mistake we see. People think they know what they want but when you start to probe a little deeper it quickly becomes apparent that there is a lot more to consider than first thought.

If you don’t take the time to really think about and document your requirements in detail, then you are setting yourself up for a world of pain later on.

Trying to do too much too soon

This is closely related to the first point but warrants its own mention. Once you have your requirements defined it’s important to prioritise them and only implement the most important ones to start with.

If you try and do everything at once then you will very quickly get overwhelmed, the project will lose focus, and it will become difficult to measure progress and success.

Not having dedicated resources

When you are implementing a new business system, it’s important to have dedicated resources working on it full-time. This is especially important during the early stages when there is a lot of work to be done, and things are moving quickly.

If you try to do it with people who already have full-time workloads, then progress will be slow, and it will become difficult to maintain momentum.

Not testing properly

Testing is often seen as a bit of a chore, but it’s essential to make sure that the system is doing what you expect it to. It’s also important to test early and often so that any problems can be identified and fixed quickly.

Waiting until the end of the project to do all of your testing is a recipe for disaster. By that point, it will be more difficult to make any changes, and you could end up going live with a system that doesn’t work as you expected.

Not having a defined project team

When you embark on a new NetSuite implementation, it’s important to have a defined project team in place. This team should be responsible for the successful delivery of the project, and they should have the necessary skills and experience.

If you don’t have a clearly defined project team, then it will be difficult to maintain focus and direction, and things are likely to go off the rails very quickly.

Not having executive sponsorship

Another common mistake is not having executive sponsorship for the project. This is especially important for NetSuite implementations because they can be complex and expensive.

Without executive sponsorship, it can be difficult to secure the resources you need, make decisions, and keep the project on track.
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Increasing Your Chance of Success with the Right Team

Whilst your partner may be responsible for some of the reasons your project has gotten off track, we often see that clients haven't clearly identified the right internal team members to support a partner in critical tasks that only your team can complete.

When choosing your team, there are a few things you need to consider. Firstly, you need to make sure that they have the necessary skills and experience. Secondly, you need to ensure that they have the time to dedicate to the project. And finally, you need to make sure that they are committed to seeing it through to the end.

If you can find a team that meets all of these criteria, then you are well on your way to success.

Some examples of internal team member roles might include:


Project Manager

The first person you need on your team is a project manager. This person will be responsible for ensuring that the project stays on track and that all deadlines are met. They will also be your point of contact with PKF Digital, so it’s important to choose someone who is organised and has good communication skills.

Technical Lead

The next person you need on your team is a technical lead. This person will be responsible for the day-to-day technical aspects of the project. They will need to have a good understanding of your existing systems and how they work, and they should also be able to communicate clearly with the rest of the team.

Data Specialists

Another important role on your team is that of a data specialist. This person will be responsible for collecting and migrating all of your data from your old system to NetSuite. They will need to have a good understanding of data structures and how to map them between systems.

Change Management Specialist

The final member of your team should be a change management specialist. This person will be responsible for helping people across all teams and departments to adapt to the new system. They will need to have good communication skills and be able to manage expectations.

Interested in Learning More About Our NetSuite Implementation Rescue Process?

If you’re interested in learning more about our NetSuite Implementation Rescue Process and how it can help your business, then please contact us. We are a NetSuite Solution Provider with over 15 years of experience, and we would be happy to give you an obligation-free second opinion and answer any questions you have.

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