If you manage and track service contracts then our Service Contract Manager will help make your job easier. It is most applicable if your business has service or support contracts with customers and you wish to be kept completely informed of the progress of time against a fixed price contract. It is also applicable to monitor unlimited time service agreements to determine the profitability of each contract.
This module interacts with the existing time-booking and project based recording system in NetSuite to help determine how profitable and viable your contracts are.
Service Contract management allows you to :
- Differentiate between fixed price and ongoing support contracts
- View current projects by percentage complete
- Allow employees to determine whether the time is to be debited from customer hours (some time may be development time for instance)
- Review and add/amend time prior to it appearing on the contract
- Record details of time booked against contracts
- Automatically be notified if a contract is close to being complete or out of time
- Decut time from fixed price contracts and allow customers access to see how many hours they have left
- Easily prepare and email contract hours to customers so they are better informed and there are no surprises
We can easily talk you through the benefits and cost-effectiveness of using the Services Contract module and arrange a demonstration. Our details are below.