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Having your system available all the time is essential in today’s too fast moving world. Having a disruption to your ecommerce system could be catastrophic for sales. That’s why when you invest in NetSuite you can see exactly what is happening from a public website called

You can view the uptime and any faults from this site and observe the kind of system you’d buy if you’re considering NetSuite. I think its great that we can all view the performance openly and see what is happening.

My experience? Honestly in 8 years of using and being around NetSuite I can recall about 4 outages – and they were all fixed within the hour. I do recall one particular Friday afternoon around 4pm when NetSuite failed… the failure was for 20 minutes but by the time it was back up we were all in the pub.

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